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Six Ways to Improve Communication About Corporate Sustainability Efforts

The SSC Team February 19, 2019 Tags: , , , , , , , , Strategic Sustainability Consulting No comments
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Looking for ways to improve the relationship between your nonprofit organization, or NGO, and businesses in order to grow your corporate sustainability efforts? We found these six insights from GreenBiz pretty inspirational.

 1. Don’t just talk, listen!
While you likely have an agenda in mind when you arrive at a meeting, it’s super helpful to keep it to yourself initially and LISTEN to your corporate counterpart to see what they want and need. Then you can carefully tailor your suggestions to help them meet the goals they are most interested in. They are likely going to be more willing to commit if they feel heard.

2. Don’t judge the corporation
It isn’t hard for someone to see if an NGO is judging the company through condescending statements within minutes of a call or meeting. And this is going to start everything off on a bad foot. Instead, if you come to the table assuming that this company wants to make changes, everyone will be in a better place. With an optimistic attitude you are far more likely to make a solid connection that will help the process move forward.

3. Really be an expert
If you want companies to take you seriously, you need to really make your expertise known. This means that you not only have a working knowledge of the science behind the changes you suggest but have real life experience helping businesses make these changes. Get in there, be hands on when you can so that you understand how everything works on the ground.

4. Be willing to work with companies no matter their size
While CEO buy in right away is really amazing, it isn’t always the way things work. To make this process happen, you must be open to working with big, medium and small companies that need to work toward a more sustainable end game. No matter what the size of the business is, you need to approach your project with the three Ps Bob Langert, former VP of Sustainability, McDonald's, touts: passion, patience and persistence. Sustainability efforts impact cannot be felt or seen overnight, so you need to be committed for the long haul.

5. Demonstrate Your Independence and Knowledge
Companies that are looking for sustainability assistance need it to come from an NGO with excellent credibility. So don’t hide your success, make sure businesses know about them!

Langert believes that when companies are hiring a team to improve their sustainable efforts, they should, “Evaluate partnership choices on a scale of 1 to 10, with 1 meaning very corporate friendly and 10 meaning very radical.” He notes that the most successful partnerships are likely to come when working with NGOs in the 5 to 7 range as they are often fiercely independent; willing to collaborate and are knowledgeable about business and market forces; and tend to be more practical.

6. Apply smart pressure
While being positive and professional typically sets you up for the best chance to succeed, there are times when exerting some pressure can also be a good tool, particularly when you have a very smart solution in mind.

So chose your battles wisely after your client has had a chance to see your work in action. The company will have seen your positive track record and will be much more inclined to buy in, even if it is going to take more effort on their behalf.

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