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Managing a Remote Workforce 101

The SSC Team May 22, 2018 Tags: , , , , , , Strategic Sustainability Consulting No comments
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You may have thought about the pros and cons of from home, but there is a lot for someone managing a remote workforce to think about when a company expands their telework policy. You may not be certain that this would be the best choice for your company, but the truth of the matter is having a remote workforce is a green solution. Think about it, no more long commutes for your team members just so everyone can sit in the same office. We’ve pulled together some guidelines that will help make managing a remote team work for your company.

 

First as a sustainability company, you know that employees who switch to telecommuting impacts carbon emissions—as soon as a person stop driving into work they reduce their carbon footprint in a big way. Multiply that by a larger population of the workforce and that impact increases dramatically. Sara Sutton Fell highlighted how a few large corporations who were encouraging workers to telecommute had a major impact in her piece, How Telecommuting Reduced Carbon Footprints at Dell, Aetna and Xerox, for Entrepreneur in 2015. It’s been a few years, so think about how much more we can do remotely!

 

Fell pointed out that Global Workplace Analytics had determined 50% of the American workforce had telecommute-compatible jobs. If those individuals all worked from home half the time it would reduce greenhouse gas emissions by 54 million metric tons annually, the equivalent of taking almost 10 million cars off the road. It would also reduce annual oil consumption by 640 million barrels. You know that these changes would be an incredible boon for the environment.

 

Speaking of oil,  the U.S. Energy Information Administration notes that the U.S. uses approximately 19 million barrels of oil every day. If people worked from home part-time, 1.75 million of those barrels—almost 10 percent—would be eliminated. Plus, a CoSo Cloud study suggested that 77 percent of the remote employees it studied were more productive than office-bound employees. Clearly companies implementing wider work-from-home policies are seeing positive impacts in three big ways:

 

• the company benefits thanks to cost savings, higher productivity and employee retention

• the environment benefits due to the reduction of carbon footprints

• and the individual team members benefit because they have a better work-life balance (and can feel good about positively impacting the environment).

 

Who can say no to such a win-win-win situation?

 

Okay so all of that sounds great, but you might not be sure how to best manage your team from a distance or how to keep them engaged with their peers and their projects. William Morrow offered some insight into the challenges of managing an off-site team in his recent article Don’t Even Try Managing a Remote Team Without These Tools

 

What are the main challenges to a remote work force? Different time zones or communication and collaboration issues among team members can be a hindrance to productivity. It can also be more challenging to build up strong relationships within your team if they are never in the same place at the same time. To help you combat these challenges, Morrow highlights some of the top tools that will keep your team on the same page, starting as soon as they onboard. He suggests utilizing ClickMeeting for this process. It is a platform built for webinars that is commonly used as a virtual conference room. It also enable your organization to deliver presentations that allow remote workers to engage in real time as well as share documents, illustrate information with a whiteboard feature, and run Q&A sessions for your remote attendees, keeping everyone on the same page.

Morrow also suggest finding a platform that that will allow your new employees to gain skills from hands on training while they work (particularly if they are working in a tech capactity). Setting up a virtual lab environment, like MicroTek, allows team members to experiment and make mistakes without negative consequences to your company.

But on top of the hiring and initial workflow, you also need to think about HR and technology issues. Whether they are in the office or working remotely, all members of your team will be more productive if their computers and other devices are running smoothly and they feel invested in the company as individuals. Check out the BambooHR suite, which provides a valuable employee-appraisal platform, and TeamViewer to help you deal with remote tech issues.

 

Then, and this is perhaps the trickiest part, you need to find a good solution to support communication and collaboration among the team. There are a number of tools that can help your team continue to be cohesive, but Slack and Google Drive are definitely among the top performers in this area.

 

Now remember all of these helpful platforms require a password and since you should be creating unique and complex passwords for everything, consider an option like LastPass or 1Password to help you keep track of these. A site like these allows you to store every password associated with your online accounts which means you only have to remember one master password — the one that logs you in to the password-manager application. Bonus: administrators can select which remote employees can log in to which online accounts, and set expiration dates for access.

 

You’ve got all your processes in place — great! — but you still need to help keep your employees engaged with their jobs and each others.  While your team is likely to be more productive at home where they can avoid all the office distractions, Ryan Gellis notes that you have to make sure your workforce has a sense of cohesion. To create this positive team culture from a distance you need to make sure to use the right technology (as Morrow mentioned), plan for in-person activities ranging from a coffee hour to happy hour to fancy dinner out. It is clear that meeting in person, when possible, boosts a team’s connection even if that meeting is purely a social outing.

 

Another key to keeping your staff members engaged is inspiring communication among everyone — yourself included. If you are available, your staff is likely to be more tuned in. Also set core hours — even if it is just 4 or 5 hours midday —because having a set time where everyone is available via email, phone or chat will help keep the projects progressing in a timely fashion.

 

So if you are thinking about expanding your remote workforce — you can do it! It’s great for the environment, your employees, and likely, your company’s bottom line.

5 Minute Video: Making your business case for sustainability

The SSC Team May 17, 2018 Tags: , , , Strategic Sustainability Consulting No comments
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Enjoy this post from the SSC Archives. 

 

Warning: This short video is so loaded with details, you might want to watch it twice! 

Check out this excellent five-minute video from Sustainability Illustrated explaining the concepts, words that influence, and strategies for translate sustainable ideas into dollars and cents.

Instead of batting around vague promises about the “savings” an organization will realize by making sustainable change, put your plan into language that business leaders understand. Provide dollars-and-cents analyses based on real case studies to demonstrate the impact of sustainable business practices.

How did you make your business case for sustainability? Let us know in the comments. 

3 Questions to Make Sustainable Decisions

The SSC Team May 15, 2018 Tags: , , , , Strategic Sustainability Consulting No comments
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This month we picked Alexandre Magnin’s 3 Strategic Questions to help make the best sustainable decisions. As a sustainability consultant, you know that your clients may find socio-ecological sustainability issues complex and daunting. Thankfully even though there are a lot of factors to consider, there are also tools and frameworks that can be very helpful in firming up with a plan. 

Sustainability Strategy Isn’t a Checklist

The SSC Team May 3, 2018 Tags: , , , , , , Strategic Sustainability Consulting No comments
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Enjoy this post from the SSC Archives. 

 

There are a lot of business books out there that provide templates for business plans and checklists. And having a plan and a checklist is important for any project or start-up, but developing a business strategy or incorporating sustainability into a business strategy isn’t a series of items to check off of a “to-do list.”

Even if you went through and commissioned and then checked off an annual sustainability report, a carbon footprint, a life-cycle analysis, et cetera, there is no guarantee that your organization would even be close to executing a true sustainability strategy.

Sustainability strategy should be based on an organizational understanding of why you need to invest in assessing and reducing your environmental impact. Without understanding why, you risk wasting time and money on projects that don’t align with the overall business strategy and stakeholder needs.

After determining why sustainability is important to the organization, you should focus on materiality, or what are the most important or impactful steps the organization can make inside of a realistic timeframe or budget or deadline.

Finally, look to experts to develop a proven path forward that speaks to both the materiality and the underlying corporate strategy on this issue.

For example, if your company is a small manufacturing firm held accountable to demanding suppliers or upcoming environmental regulations, but you have no clear idea on your environmental impact, then your why may be “we need to know what we are facing so we can answer questions of our stakeholders with honesty and confidence.”

Next, is materiality – are suppliers or regulators more important? Can they be addressed through the same sustainability tool or report?

If you determine through a materiality assessment that your suppliers are the most important stakeholder group to address first, next, consider what information they are demanding, in what format, and by when. In the example case of manufacturing, this may be be collecting LCA data for a supplier scorecard or more pulling together even more thorough data for a third-party environmental or human product declaration (EPD/HPD) report.

Essentially, sustainability strategy should be tailored as carefully as marketing strategy or pricing strategy.

Company leadership should clearly understand why the sustainability efforts are integral to the success of the company, how important they are to the stakeholders who drive that success to help prioritize efforts, and which strategic path forward to take to meet stakeholder needs best.

SSC not only delivers excellent sustainability consulting services, we are focused on ensuring our clients choose the service, and level of service, that will meet their real business goals

There is Room to Grow for Suppliers Tackling Sustainability

The SSC Team March 27, 2018 Tags: , , , , , Strategic Sustainability Consulting No comments
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Let’s start with the positive news. When it comes to implementing more sustainable sourcing practices, a recently published Stanford University study, which focused on large global suppliers, found that more than 50% of the companies reviewed have been implementing these practices. Not surprisingly companies with valuable brands (and therefore a more vocal customer base) were the most likely to be utilizing sustainable practices.

 

But Cassandra Sweet notes in There’s Room for Progress on Tackling Sustainability Through the Supply Chain, that while this is great news, the study also found that companies lower down the supply chain — where changes to their social and environmental practices would be more beneficial — have been less likely to implement sustainable practices.

 

To complete their research, 449 publicly traded companies from a variety of sectors were examined in order to evaluate the extent to which their efforts were going to impact the United Nations Sustainable Development Goals. And from this evaluation, it was clear that progress is being made. This portion of the study was focused on industry giants like L’Oreal and Coca-Cola Co. who, among others, have been making big adjustments. These include training their suppliers to help reduce or reuse plastic packaging, address climate change and promote sustainable production among other areas. Coca-Cola Co. has also been providing training to the farmers who supply them in order to help promote sustainable agriculture, gender equity, and fair working conditions.

 

With this good news, we now need to focus our attention on non-consumer-facing companies who haven’ t been as committed to implementing sustainable practices yet. Unfortunately supply-chain sustainable implementations aren’t as likely to drive change at a global scale unless a lot more companies start to utilize sustainable sourcing practices. Sweet raises the important issue that these practices need to be strong, verifiable, address a broad set of sustainability issues and reach all tiers of global supply chains.

 

Here’s the thing, so many companies are going half in when it comes to making sustainable changes. An example that Sweet highlights is when a company focuses on ensuring that one product ingredient is sustainably sourced, without paying any attention to other ingredients. Or by making sure that the packaging of a product is made from recycled materials, but at the same time the product contained within that packaging is not sustainably sourced.

 

Do you feel like your company is falling into this gray zone and could do better? If so, you will benefit from connecting with a sustainability consultant. You might be struggling to understand the complex world of corporate social responsibility, wondering how you can translate your values into actions, and unsure how to prioritize your social and environmental initiatives, but we can help! At Strategic Sustainability Consulting we can work with you to kick off your sustainability journey and help you understand the strengths, challenges, and best-fit sustainability strategy for your company, in your industry, to meet your stakeholder needs, right now. 

How to Earn Respect as a Sustainability Leader

The SSC Team March 13, 2018 Tags: , , , , , , , , Strategic Sustainability Consulting No comments
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When trying to lead a sustainability program from the inside, you may find that getting internal buy-in from your peers, managers and executives is the toughest part of the job. This is especially true when sustainability and CSR don’t get a lot of respect as a corporate priority.

Consider the situation from nay-sayers perspectives, though, and you can begin to see why sustainability (and you) aren’t favorites at work:

  • The CFO may be thinking: why was sustainability “forced” on my, and why does it always seem to be spending more money than it saves?
  • The COO may be thinking: have CSR programs really delivered anything meaningful to the company, or is it just a feel-good initiative that’s taking people away from their “real” jobs?
  • Department heads may be thinking: Do sustainability people do anything except for harp about recycling all the time?
  • The Director of Communications may be thinking: I just want to tell a good story. Why do the sustainability managers always want to bring up our weaknesses?

The industry, the corporate culture, the history of the company’s performance, the physical location, and many other factors may contribute to how your co-workers, subordinates, and leadership view the role of the sustainability leader.

In a recent article in the Harvard Business Review, Jim Whitehurst, the CEO of Red Hat, a security software company, gives some solid advice about earning respect inside a corporate culture.

Sustainability leaders may want to pay special attention to Whitehurst’s advice.

  • Show passion for the purpose of your organization and constantly drive interest in it. Even though you may have a TON of ideas on how your company can quickly change and make significant environmental gains, you should frame those ideas and the positive change they can create in language that speaks to the purpose of the organization itself. If internal stakeholders see sustainability programs as strengthening the business as a whole, and not just some ancillary reporting department, they will begin to respect sustainability’s role in the organization.
  • Demonstrate confidence. You may be asking employees who are not under your direct supervision to make changes to purchasing habits, reporting protocols, and behavior. You need to ask them with respect and confidence. Conveying confidence for a program that is supported up the chain-of-command will help establish you – and the programs you are implementing – will encourage others to follow your lead.
  • Engage your people. One of the biggest complaints about sustainability may stem from the top-down approach to change. Of course, you’re gathering the data, interpreting the reports, and making recommendations – but those who have to change because of a recommendation may come to see your role as an arbitrary rule imposer. As you look at programs and policies that affect department function or employee behavior, ask for input, ideas, and thoughts about how to implement change. You may get some great ideas from unexpected places.
  • Don’t be a know-it-all. You may know a bit about sustainability, but you probably don’t know a lot about the detailed work of the different functional areas in your company. By showing passion for shared company goals and values, being confident in your own role, and engaging people in different areas of the company, you will begin to build a positive reputation. But, you may also misstep. By “owning up” as Whitehurst says, you should frankly address when something doesn’t go as planned and help the team build a work-around together.

Managing sustainability is a difficult role in many corporate systems as sustainability is not a supervisory, but more of an advisory, department. This makes it even more important to earn respect with internal stakeholders. By doing so, you will really see the full effects of sustainability programs and help integrate sustainability into the fabric of the company’s culture.

Working on a tough sustainability project where internal stakeholders are pushing back? Let us know in the comments. 

Sustainability Strategy Isn’t a Checklist

The SSC Team February 8, 2018 Tags: , , , , Strategic Sustainability Consulting No comments
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Enjoy this post from the SSC Archives. 

There are a lot of business books out there that provide templates for business plans and checklists. And having a plan and a checklist is important for any project or start-up, but developing a business strategy or incorporating sustainability into a business strategy isn’t a series of items to check off of a “to-do list.”

Even if you went through and commissioned and then checked off an annual sustainability report, a carbon footprint, a life-cycle analysis, et cetera, there is no guarantee that your organization would even be close to executing a true sustainability strategy.

Sustainability strategy should be based on an organizational understanding of why you need to invest in assessing and reducing your environmental impact. Without understanding why, you risk wasting time and money on projects that don’t align with the overall business strategy and stakeholder needs.

After determining why sustainability is important to the organization, you should focus on materiality, or what are the most important or impactful steps the organization can make inside of a realistic timeframe or budget or deadline.

Finally, look to experts to develop a proven path forward that speaks to both the materiality and the underlying corporate strategy on this issue.

For example, if your company is a small manufacturing firm held accountable to demanding suppliers or upcoming environmental regulations, but you have no clear idea on your environmental impact, then your why may be “we need to know what we are facing so we can answer questions of our stakeholders with honesty and confidence.”

Next, is materiality – are suppliers or regulators more important? Can they be addressed through the same sustainability tool or report?

If you determine through a materiality assessment that your suppliers are the most important stakeholder group to address first, next, consider what information they are demanding, in what format, and by when. In the example case of manufacturing, this may be collecting LCA data for a supplier scorecard or more pulling together even more thorough data for a third-party environmental or human product declaration (EPD/HPD) report.

Essentially, sustainability strategy should be tailored as carefully as marketing strategy or pricing strategy.

Company leadership should clearly understand why the sustainability efforts are integral to the success of the company, how important they are to the stakeholders who drive that success to help prioritize efforts, and which strategic path forward to take to meet stakeholder needs best.

SSC not only delivers excellent sustainability consulting services, we are focused on ensuring our clients choose the service, and level of service, that will meet their real business goals

How to Improve Client Outreach

The SSC Team February 6, 2018 Tags: , , , , , Strategic Sustainability Consulting No comments
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You may think that your work in the world of sustainability puts you in a totally unique industry. But think again! You may not like the idea of equating your work with work in sales, however a lot of the elements of a sales role overlap sustainability.

 

Just think — if you need to convince an internal audience that it is worth investing in sustainable efforts, aren’t you selling them on it? Or, as a consultant, you’re constantly selling your expertise? With that in mind, here are some tips from sales pros — and some things you definitely want to avoid when you are trying to engage a new client.

 

Focus on trust. Out of the gate you can’t just throw tons of new (and possibly expensive) ideas right out of the gate. First you need to establish a relationship, which will allow you to build trust. Then when you present a strategic plan the listener will be more likely to be confident in your agenda.

 

How can you create this trust? Jeff Haden offered three great suggestions in his recent post on Inc. about taking this step. First you need to learn about your contact and their business or organizational obstacles. If you don’t understand their unique challenges and values, how can you create a strategy that will make sense to them?

 

Find common ground. The best way to connect with a potential client is through a mutual connection. Research has shown that a buyer is five times more likely to engage with a sales person if they connected through a mutual acquaintance. Five times more likely! You can easily translate that from sales to your sustainability business — always look for a common professional connection.

 

And for in-house common ground? Look for opportunities to collaborate on their projects before pushing hard for someone to immediately jump on board your project. The old adage, “make it their idea” works well when selling to co-workers across departments.

 

The last tip seems like a no brainer — demonstrate expertise and knowledge in your industry. You may get in the door, but your potential client is probably not going to sign onto any strategy you create unless they believe you really know what you are talking about. Be confident and show that you are tuned into their business and the best ways to make sustainable adjustments in their industry.

 

As an internal sustainability manager or advocate, it might be helpful to bring in an expert for a workshop to better explain what sustainability is from a position of experience. This may answer a lot of questions for everyone on the team, and give you some insight on what next steps you need to take as well.

 

With those guidelines in mind, let’s take a look at some of behaviors you want to avoid while selling:  

 

Do not blame others if your performance declines. Your plans aren’t being accepted? You aren’t growing your client base? Before you start casting the blame on someone else, take a real look at what former clients, supervisors, or colleagues are saying about your work. Have things changed?

 

As a consultant, even if you’ve found one super, amazing client, don’t neglect your other work. Remember do not put all your eggs in one basket. Client needs change, relationships change, and you can’t focus all your attention on only one company or you could end up with nothing.

 

You probably don’t want to get too political. If you take a stance make sure it is in line with your brand as a consultant or in line with the corporate values. Try to keep your personal feelings in check, and think about the brand you’re selling before make politically motivated statements. 

The Obstacles with Sustainability Strategy

The SSC Team January 4, 2018 Tags: , , , , , , , , Strategic Sustainability Consulting No comments
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After you set up a sustainability strategy for a client, does it feel like they end up standing in their own way? Here you have a business that asked you to create a plan, but when it is presented they are hesitant to take the necessary steps to implement one or all of your ideas?

 

Talk about frustrating! Recently the Harvard Business Review talked about the challenges of navigating the politics of innovation and honestly the same concepts can be applied to sustainability strategy. So how can we leap over those hurdles that are getting in the way of a positive end result?

 

Here are the tips Brian Uzzi shared:

 

1. Anticipate Resistance
While the client may be clamoring to “be innovative” or incorporate “creative, new ideas” they may also not actually have the resources necessary to implement them in the long run. While the need for funds or time (or both) may cause resistance initially, you can present how your idea(s) is new, creative and won’t be stealing resources from an on-going project. This should help encourage clients to be more willing to implement your plan.

 

2. Unmask Political Motives

While it may seem clear to you that some kind of internal, political factors are getting in the way of sustainable changes, often the real reasons may not come to the forefront. The clients may present issues —cost, time, complexity — that are publically acceptable but are just covers for underlying factors. Maybe the client sees that the change may impact them in a way they don’t find positive. Or they feel like there isn’t enough data to support making adjustments. To move past issues that may not even be made clear to you, might require expanding your network and bringing more people on board to gain support to move forward.

 

3. Find the right champion

That’s where tip three comes into play. You may need another player within the organization — perhaps someone very senior — who will buy into the sustainable efforts you plan to implement. With them on board, it will likely be less challenging to convince others that there is merit to what you are proposing. However, you may need more than management support to seal the deal.

 

4. Secure social proof

So people wanted to make their office more sustainable, but they haven’t seen hard data that supports it will be effective. But since that evidence won’t be available until they implement the plan what are you going to do? Here’s where social impact can come into play. At the end of the day if enough people believe something, it doesn’t really matter how many facts we have, that social pressure is likely to be enough. If you can inspire some support within the larger team it is likely to lead to more support and implementation of your plan from the higher ups. If people in the office want to reduce waste and lessen their footprint, their desire is likely to impact others in the office.

 

Implementing your strategy may end up taking as much (or more!) work than creating it. But if you can approach the challenge with awareness, hopefully each project can be accomplished without a lot of added stressors. 

How to Set Carbon Reduction Goals

The SSC Team February 16, 2017 Tags: , , , Strategic Sustainability Consulting No comments

Enjoy this post from the SSC archives.

Based on a presentation by the EPA, we picked up some great nuggets of advice for companies seeking to establish credible and meaningful carbon reduction goals.

KEY COMPONENTS OF A CREDIBLE GHG REDUCTION STRATEGY:

  • Begin with a corporate-wide GHG inventory (base year) of Scope 1 and 2 emissions, with Scope 3 emissions included if relevant to the goal. Annual tracking and reporting of progress is a must!
  • Build an emissions inventory plan, which institutionalizes progress and ensures high quality data. Make sure you know where the data is coming from, who is responsible for managing it, and where (and why) assumptions are being made.
  • Determine a GHG reduction goal, based on a complete and verified inventory. While independent, 3rd party-verification is best, it can be expensive. Consider beginning with an internal auditing and assurance process.

WHAT MAKES A STRONG CARBON REDUCTION GOAL?

  • Absolute reductions are important--don't just rely on efficiency improvements to lower carbon-per-product, carbon-per-revenue, or carbon-per employee trends.
  • Consider your company's goals against projected GHG performance in your sector--are you aligned with industry expectations? (And if you are wildly different from your peers, do you have a good reason as to why you are different?)
  • Goals should be achievable within 10-12 years--ambitious enough to need a decade to execute, but not so lofty as to lose touch with reality.
  • Public commitment from a company's executive leadership adds credibility and gravitas to the goal!
  • Make it specific to your company's operations, and beyond "business as usual".

ADDITIONAL CONSIDERATIONS WHEN SETTING CARBON REDUCTION GOALS:

  • Align your goals with what science tells us is necessary for climate-balance. For example, the IPCC recommends reductions of 20-30% by 2020, and 80% by 2050 (from 1990 levels).
  • Frequently review your emissions inventory for completeness, accuracy, and relevance. Determining your carbon footprint boundaries and data sources isn't a one-time process. It should evolve as your company evolves.

Want more information? Check out our carbon footprinting and CDP Reporting services, and download our white paper on the impact of employee commuting on your company's carbon footprint!